Case Studies

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​Globally, Glory has more than 1,000,000 devices installed. Here users will find selected Case Studies detailing how Glory has successfully developed, designed and deployed fully-integrated end-to-end solutions for financial institutions, retailers and cash centres around the world.     

 

 

Chemical Bank Case Study

​For over 95 years, Chemical Bank’s hometown approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. Chemical Financial Corporation is the second largest banking company headquartered and operating branch offices in Michigan.


Chemical Bank was experiencing rising overhead costs in its 180 branches throughout Michigan. It needed to enhance efficiencies while continuing to provide the same level of service to its customers.


After assessing Chemical Bank’s branch transactions across its high, medium and low volume branches, Glory provided an analysis of what Chemical Bank could anticipate if it automated its cash handling processes in terms of cost savings and phasing over time. Glory calculated that Chemical Bank would see a reduction in full time equivalent (FTE) staff, reduction of cash handling costs, improvement in teller productivity and minimization of security risks.

Eataly Case Study

​Eataly is the largest Italian marketplace in the world, a unique retailer that combines Italian food and culture in one space with a marketplace, a variety of restaurants, retail items, bakery and food counters and classes for customers.

John G. Shedd Aquarium Case Study

​John G. Shedd Aquarium was in the market for a reliable, user-friendly cash automation device that could handle large amounts of cash and coin. With a small team of two employees and two supervisors, each person had to spend hours manually counting and recounting bills and coin, as their old aging cash counting machine was rarely correct. To ensure accuracy, a staff member would first count a cash drawer, an office lead would supervise, recount, and place the money into the machine for security. Finally, the team would need to solve any discrepancies before the end of the shift.

The Statue of Liberty & Ellis Island National Monument Case Study

​After being severely damaged by Hurricane Sandy in October 2012, the Statue of Liberty & Ellis Island National Monument were closed for a number of months undergoing major renovations. On reopening to the public the following year, the Statue of Liberty & Ellis Island National Monument needed an efficient method of handling cash from ticket sales and concessions that wouldn’t require additional staffing and resources.
The Statue of Liberty & Ellis Island National Monument reviewed their options from various cash management companies. They chose Glory Global Solutions, based on the quality of products, customer service, and their ability to provide excellent in-house service programs and maintenance.

Purdue Federal Credit Union Case Study

​Purdue Federal Credit Union is a member-owned financial co-operative with more than 66,000 members nationwide and assets exceeding $900 million, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate.
While Purdue Federal was in the process of creating their first “branch of the future” they noticed a shift with monetary transactions decreasing and more member consultations increasing. Purdue Federal needed to redesign their branches to account for this shift. It was important to eliminate the physical barriers with a teller line and instead focus on a lobby with increased personal member relationships to help secure new account, loans and other sales. As a result, Purdue Federal determined they needed to install cash recyclers in all of its branches.

Salisbury Bank Case Study

​Salisbury Bank and Trust Company, a financial institution with locations the New England area wished to renovate a very small bank floor into an efficient and elegant workspace. Salisbury Bank also had concerns over vault space, and was looking to provide a better customer service experience. With help from Glory Global Solutions, Salisbury Bank found solutions to their situation.

TCF Bank Case Study

​At TCF, it is our goal to be the most convenient back in the markets we serve. As an affiliate of TCF Financial Corporation, a Minnesota-based national bank holding company. TCF had 379 branches in Illinois, Minnesota, Michigan, Colorado, Wisconsin, Arizona, South Dakota and Indiana as of December 31, 2014. TCF supports the banking needs of its communities in numerous and diverse ways. We provide financial solutions to a broad range of customers, individuals, families and small to medium-sized businesses. We also work to ensure that credit is available to everyone, especially those in low to moderate-income neighbourhoods.
TCF Bank approached Glory Global Solutions to provide its benchmark software solutions, CashInsight Assure, based on the company’s long-standing software reputation, equipment install-base and twelve year track record of success as a customer with Glory.
Glory provided integration that worked within TCF’s IT requirements while also allowing them new capabilities around inventory management and an improved staff experience.

Telhio Case Study

​Telhio Credit Union was experiencing a high teller turnover rate  due to out-of balance issues and end-of-day balancing was adding significant time to the frontline payroll. In addition, Telhio had security issues and several robberies and was looking to gain efficiencies throughout the branches.

The Savings Bank Case Study

​he Savings Bank, (TSB) is a state-chartered mutual bank that has been serving customers for more than 140 years in the state of Massachusetts.  TSB wanted to create an open-floor layout where customers could engage with tellers more easily and the tellers could provide better customer service. The Savings Bank also wished to improve teller efficiency and to enhance the overall customer experience. Glory Global Solutions met with TSB to direct their concerns and implement a solution.

University of Wisconsin Credit Union Case Study

​While UWCU was implementing new branch locations and updated facilities, they entered into an agreement with the UW Union South where a new facility was being built. The facility was going to have a very small footprint with about 900 sq feet, so UWCU realized the need for cash automation services.