With over 1,300 systems engineers worldwide and experience across thousands of customer installations, Glory is well-suited to provide a wide range of support services for third party technology.
Our “open service” approach allows us to simplify our client’s technology support environment, whether the equipment is supplied by Glory or others. Our systems engineers undertake rigorous training and development to ensure they are capable of supporting a comprehensive range of mission critical cash management systems and devices, and indeed all devices we support within our customers’ estates. We then provide complete life cycle management for these devices, including installation, upgrade, repair and preventative maintenance.
All calls and requests for service and assistance are managed through a rigorous, proven success process. Third party equipment maintenance is conducted with the same care undertaken for our own products. Service level management, reporting, and asset tracking are all key elements of this service delivery process.
The Glory managed services portfolio extends to help-desk support, prime contracting and remote device monitoring or repair/intervention. We are happy to coordinate the efforts of not only Glory is team members, but other key contractors as well.
From a life-cycle management perspective, we will leverage our logistics management, repair centre, and system de-commissioning and environmentally friendly disposal services as appropriate for third party equipment.
As a result of these extended Glory services it is now possible to have a single contact point, a co-ordinated Service Level Agreement (SLA) and a service team that understands the unique requirements of your complete technology estate.