Our professional network of Glory systems engineers and accredited service partners ensures that maximum availability and efficiency is achieved for cash management technology.
Our service mission ensures that innovative Glory technology is maintained to the highest level, in order to deliver the optimum in productivity and operational effectiveness.
Glory delivers a consistent, global services capability, while tailoring our offerings to synchronise with our customers’ own delivery capabilities. Through effective partnership, Glory will continually prove our service value, and adjust service levels to meet and exceed customers’ expectations. We are only satisfied when our service supports delivery of desired business results.
Glory offers service directly through a number of offices globally, with more than 1,300 direct support and systems personnel, and through a highly select group of Certified Service Partners. Through these channels we can provide comprehensive services virtually world-wide.
Using modern Service Management Systems, including sophisticated Remote Diagnostics, Help Desks, Automated Dispatch and Routing, Materials Planning and Logistics, Repair Center services and Quality Management tools, our in-house and field technicians quickly resolve customers’ needs. Rapid return-to-service times, best-in-class first-time-fix rates and top-tier service quality feedback are hallmarks and expectations of our service team.
Glory offers deep experience in technical services and also offers extended capabilities including professional user training, connectivity and systems integration and professional application consulting.
Our highly experienced personnel apply skills and capabilities to both our own, Glory manufactured equipment and technology from other vendors, with wide experience in teller cash automation, automated teller machines, other cash handling devices, software and additional teller line and vault equipment.