Glory Blogs

​Throughout its longstanding history, Glory has been at the forefront of cash handling systems research, design, development, and installation. On this site, experts from Glory share their unique insights on all things cash management from across the banking, retail and gaming sectors.
 
As leaders in our field, with innovation at the heart of what we do, our specialist team of Glory bloggers is here to address all the major issues, topics and trends, affecting the use and management of cash today. We therefore encourage users of this site to engage with us by sharing comments on our blogs and fostering dialogue with Glory experts.
Posts
Better Banking: Simplicity Adds Value
Bob Allexon - 2/6/2017
We seem to be living at a time when things generally are increasing in complexity. From understanding and choosing health insurance to operating your smart phone or tablet, things are just more complicated than they used to be. For instance, how many passwords do you need to keep track of today versus 20 years ago? This is not to discount the wonde...
The Art of the Branch – Applying Technology
Mike Bielamowicz - 2/6/2017
The conversation about how we are going to do this “branch transformation” thing, and the role of technology in that process, continues: “So, the future of banking is enabling a customer to come into a branch and interact with a bank employee who isn’t in the branch?”Cornerstone Advisors report: “The Quest for Video Teller ROI”, November 2016 Our c...
Leasing as the Tool of Choice for Equipment Acquisition
Glenn M. Miller - 1/31/2017
In recent years, leasing has emerged as the preferred method for acquiring technology and equipment. Industry studies show that more equipment is acquired through leasing today (a full 68%) than by cash, with 78% of all businesses opting for equipment financing.1 What may surprise you is that companies that finance their equipment, select leasing m...
Robot Banking: Just Because We Can?
Bob Allexon - 1/6/2017
I recently read an article published by The Financial Brand entitled “Will Robots Replace Tellers In Bank Branches?” I did so with great interest as in-branch technology that improves operational efficiency and the customer experience is central to our business. Is this where banking is headed? Removing the human element altogether from the branch ...
The Case for the Omni-Branch Network
Mark Buechler - 12/8/2016
The consensus is in about the future of bank branches and about the future of cash, but I believe they are not quite right. It seems not a day goes by that there is another article, study, or opinion paper declaring some inescapable conclusion about the future of bank branches and the future of cash. Some claim that with the rise of electronic paym...
About ERL: Working Both Sides of your Efficiency Ratio
Bob Allexon - 11/10/2016
According to nearly all sources, improving efficiency generally, and the institution’s efficiency ratio specifically, continue to be top-of-mind with bankers. Simply stated by Cornerstone Advisors in their recent report, What’s Going On 2016, “Achieving efficiency gains tops the list of technology priorities for both banks and credit unions in 2016...
Howdy, Partner!
Bob Allexon - 10/21/2016
It has become very fashionable for potential suppliers to approach your financial institution with the message, “We’d like to partner with you for [this or that].” It sounds really good as an alternative to “We’d really like to sell you stuff,” but often, when the term ‘partner’ is used in this context, it loses its meaning quickly. How can you kno...
Lessons Well Learned: Avoid Cheap Shoes
Bob Allexon - 9/16/2016
With unprecedented emphasis on squeezing-out costs whether in daily operations or capital investments in today’s climate, financial institutions must work to avoid an “always lowest cost” mentality when making technology decisions that impact their quality of service to clients. Over time, one-time innovations tend to become more commoditized. New ...
Branch Cash Automation- Tips for the Executive
Bob Allexon - 9/1/2016
Now that the decision to implement cash recyclers in the branches has been made, executives can help to maximize the value realized from this technology by attending to a few post-implementation best practices. Glory has learned through thousands of deployments that following these proven best practices will help your institution realize the full f...
The Cost of Doing Without
Bob Allexon - 9/1/2016
In what has become a multi-year crusade for most financial institutions, sustainable cost controls remain a critical go-forward strategy. This means that low price often becomes a driving force in technology purchase decisions. Price also becomes an issue when making decisions related to the ongoing servicing and support of these technologies. Logi...
Strength in Cash Security
Jackie Kuehl - 8/25/2016
Glory Cash Automation – How the Face of Adversity Proves Strength in Cash SecurityMarketers lay claim to various facets about our products to support how we add value to our customers. Securing proof for those claims, with customer validation, can be a challenge due to internal hurdles, legal issues, or simply not asking. So, it’s especially notewo...
First Time Fixes with Glory Service
Carlos Peralta - 8/11/2016
What is First Time Fix (FTF) and why is it important to you? This performance metric is defined as the percentage of jobs that are resolved the first time a field technician visits a site. A report done by the Service Council shows that the average FTF rate for field service organizations is 77%. That means that the field service technician has to ...
Cash in the Future
Bob Allexon - 8/4/2016
We have all heard that cash as a payment method is in decline and will be overtaken by other payment systems in the near future. In fact a recent Gallup survey reported that 62% of all Americans expect the U.S. to become a cashless society in their lifetimes. This is despite the fact that 54% of Americans still like to have cash in their wallets “a...
Transformation and the Branch Bank Office
Bob Allexon - 8/4/2016
In the flurry of conversation and commentary on the subject of “Branch Transformation,” little has been written about addressing the branch’s back office. These customer non-facing duties, including those associated with the processing and handling of cash, are time-consuming and take away from customer-facing activities. Yet these activities are b...
Thoughts about Destination Services
Bob Allexon - 8/1/2016
With all the technology now being applied to modern banking, there continues to be a significant decline in branch visits. While this trend is likely to continue, it is important that financial institutions have a clear understanding of why people will visit branches in the future. There are two broad categories of Destination Services in play. The...
Thoughts on Cross-Selling
Bob Allexon - 7/21/2016
Since I began focusing on technology solutions for the financial services industry in the late 70’s, institutions have used the term “cross-selling” to describe what is supposed to be going on in the branch environment, intended to increase branch revenue as well as customer ‘wallet share.’ I have always felt that term to be strange. Literally, it ...
Universal Banker: Technology Essentials
. - 2/10/2016
In August of 2014, the ABA announced its new Universal Banker [UB] Certificate, “which is designed to prepare frontline branch staff to serve as the single point of contact for satisfying the diverse needs of walk-in customers.” “Universal bankers have multifaceted job responsibilities that range from basic transaction processing to product and ser...
NRF Musings from Glory Global Solutions
Jackie Kuehl - 1/23/2016
With another exciting National Retail Federation conference behind us, Glory couldn’t be more pleased with the activity and interest we experienced in our booth. As for the show in general, a major theme focused on the quest to engage consumers with an omnichannel experience. The exhibit floor showcased its share of technologies in digital, mobile,...
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