As world experts in our field, Glory creates a range of White Papers to help our customers better understand the issues which affect their businesses. Providing financial institutions, retailers and more with the information they need to solve complex problems, Glory White Papers are an authoritative resource on all things cash management.
Branch Transformation: The Plain Truth
What used to be the 'branch of the future' turned out to be more of a journey than a destination. If form is to follow function, then the same is true about the concept of branch transformation. Thought leaders and suppliers to the financial services industry have written volumes on the topic of branch transformation. In fact, according to a recent research report conducted by International Data Corporation (IDC), a whopping $16 billion will be invested in branch transformation globally in 2017. But what exactly will that investment involve?
Branch Automation Analysis
We’ve all read studies that report the most time-consuming and costly process within the branch is cash management. Specifically the time it takes to process cash – separating cash, strapping cash, buying/selling cash, preparing and verifying cash shipments, deposit and withdrawal transactions and end of day balancing time. But did you know that up to 70% of all activities within a branch are transactions and up to 90% of front line staff time is spent on transactions such as deposits, check cashing, and withdrawals. As you may be aware, branch automation and the use of cash recyclers, cash dispensers and sorters are efficient and productive solutions to automate these manually-intensive and error prone tasks, while reducing security risk, freeing up staff to be more productive, and creating revenue-generating selling opportunities. Case studies have shown that cash recyclers have, in fact, freed up a manager or supervisor to perform more productive activities such as more face time with customers and/or members.
Creating a universal experience: Empowering the Universal Banker in the branch environment
While the level of user convenience and customization available to us there days is unparalleled in human history, the new landscape has brought many distinct challenges to all of the service industries, especially these in the financial space.
This white paper from the Adrenaline series looks at how the Universal Banker can enable banks to meet the expectations of a new generation of consumers wanting branches to have knowledgeable experts providing the same level of convenience and customization as they experience in the outside world. In short, what this doesn’t mean is that branch banking is dead – it’s just different.
Optimising the Retail Cash Chain: From Pocket to Profit
Cash remains the single most important means of payment in many places despite the increase in card and e-payments, suggesting that cash is likely to remain extremely important to consumers and therefore retailers for decades to come. This paper assess the costs and logistics associated with managing the movement and processing of cash across retail operations and suggests ways in which retailers can minimise risk and create efficiencies within their Retail Cash Chain - moving cash from pocket to profit.
Why remotely monitor a teller attended cash handling device?
Managing Cash Transactions - An Opportunity for Change
Methods of payment continue to proliferate but cash remains the preferred method for many. Improving management of these payments can significantly enhance a retailer’s profitability.
Financial institutions turn to branch automation for profitability boost
For financial institutions, the most time-consuming and costly process is cash management. Some studies have reported that nearly 25% of branch operating costs are related to cash handling – counting and sorting currency as it moves into, through and out of the branch1. So it’s no wonder there are end of day balancing errors, transaction errors and long wait lines while incurring costs, tying up FTEs and supervisors and creating little revenue for your branch. Branch automation and the use of cash recyclers and cash dispensers are efficient and productive solutions to automate these manually intensive and error-prone tasks and reduce security risk. It also frees up staff to be more productive performing daily tasks and creates more revenue generating selling opportunities.
Improving The Availability Of Your TCR
TCRs are designed to improve the experience you deliver in your branches y facilitating cash handling, releasing resources to create the opportunity for increased sales, improving counterfeit detection, securing cash at the point of transaction and decreasing the time needed for start and end of day balancing. To ensure the maximum return on investment, it is critical that all the TCRs in your network are available to support your tellers with minimal downtime due to faults or upgrades.