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Creating just the right branch environment calls for blending the optimum technology with a full understanding of the customer’s journey and expectations.
‘Available in English only.’
Technology has moved on in leaps and bounds since BT’s Agile Bank first opened in 2002. Nearly 10 years on, the relaunched technology showcase remains instrumental in helping banks and financial institutions discover how today’s technology can transform the customer experience.
Security is a concept that we live with every day. It is a word that goes hand in hand with the management of the world’s most popular payment instrument, cash. We look at the factors that have made banknotes synonymous with security.
With a population of more than 1.2 billion, India is the world’s second most populous country after China and since the 1990s has emerged as a major global power.
The rise of online gambling has done little to slow the growth of gaming and casino centres worldwide where cash is still very much in demand.
Banknotes: Meeting demandAcross the world central banks have an important role in maintaining the right mix of note denominations. It’s not always a straightforward task.
There are few places on earch that match China for sheer scale from its physical size to its burgeoning population. For thousands of years it has held a major position on the world stage. Even as it modernises, cash still has a central role to play for the people of China.
Every year billions of coins circulate throughout the world’s economies.Every one is made to exacting standards to guarantee the integrity of this important payment instrument.
The branch remains the principal face-to-face contact point for customers and an essential channel through which customer relationships can be deepened.
Efficient cash management strategies at the branch level are fast becoming an absolute necessity. Fortunately today, new software tools are making the task a great deal easier and delivering tangible results.
Today’s cash handling technologies are deployed to keep cash moving, improve customer service and reduce operating costs. To deliver the real return on investment how should service providers engage?
Today consulting calls for practical, real-time engagement to ensure new processes and technology are fully integrated into the branch.
Culturally rich and diverse, Japan and its peoples are renowned worldwide for their innovation, quality, technology and even quizzical game shows – always promising the visitor an intriguing and rewarding visit.
Developing a new banknote can be challenging and in the USA they have been working for more than 8 years to design the new $100 note. At present, it has not been put into circulation – nor will it be until the rigorous standards demanded have been met.
As world economies start to recover, many banks are reappraising the nature of their interaction with the customer. Arguably, it calls for an integrated strategy that delivers the brand through the branch within the right culture.
As part of everyday life, in every country of the world, cash is valued from many perspectives. Here we outline a few, from the role it plays in the branch to it being perhaps, one of our last great freedoms.
Software is the digital glue that keeps millions of enterprises operating. The trend over the past few years has been for solutions to be less proprietary and more open – arguably to the benefit of all.
The retail banking world has been an interesting one to inhabit for the last few years as the competition between banks for customers, and their revenue, increases. RBR’s Future of Teller Automation conference helps explore the trends and developments.
Today the bank branch must comprise a sophisticated infrastructure that delivers in a straightforward way. In short, it has to be Simple, Flexible and Comprehensive.
Is branch efficiency and customer service an art or a science? Arguably in reality, it is both – and the correct blend brings benefits for the bank and the customer.